Privacy Policy

Last updated: March 1, 2024

1. Introduction

Spectrum Vault ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spectrum-vault.com, use our services, or engage with our educational programmes.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our courses or programmes
• Subscribe to our newsletter
• Contact us through our website
• Participate in surveys or feedback forms
• Engage with our customer support

This information may include:

• Name and contact information (email address, phone number, postal address)
• Professional information (job title, company, industry)
• Educational background and qualifications
• Payment and billing information
• Course progress and assessment results

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our educational services
• Processing course registrations and payments
• Communicating with you about our services and programmes
• Sending newsletters and marketing communications (with your consent)
• Improving our website and services
• Conducting research and analysis
• Complying with legal obligations
• Protecting against fraud and security threats

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific purposes
• Contract: When processing is necessary for the performance of a contract
• Legitimate Interests: When we have a legitimate business interest
• Legal Obligation: When we need to comply with legal requirements

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing our services, including:

• Payment processing companies
• Learning management system providers
• Email marketing platforms
• Analytics and tracking services
• Customer support platforms

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Our Cookie Policy provides detailed information about the types of cookies we use and how you can manage your preferences.

6.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Course and assessment records: 7 years after course completion
• Marketing communications: Until you unsubscribe or object
• Website analytics data: 26 months
• Financial records: 7 years as required by UK law

9. Your Rights Under GDPR

If you are a resident of the European Union or the United Kingdom, you have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to data processing for specific purposes
• Right to Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are made in accordance with applicable data protection laws and implement appropriate safeguards.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that we have collected information from a child under 16, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

14. Data Protection Officer

If you have concerns about how we handle your personal data, you may also contact our Data Protection Officer at:

Email: [email protected]

15. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters:

Website: https://ico.org.uk
Phone: 0303 123 1113